We always dispatch orders within 1–2 working days using a tracked courier service. Please bear in mind that couriers don't usually deliver at weekends, so if you place an order after 2pm on a Friday, your parcel will most likely arrive on the Tuesday.

Once your order is on its way, we'll send you a confirmation email with a tracking link, so you can follow your parcel every step of the way.

Haven't received this email, or can't find it? Just drop us a line at contact@eachbite.com.

If you haven't received a confirmation email after placing your order, please check your spam, promotions or junk folder first.

Still can't find it? Get in touch with our support team at contact@eachbite.com and we'll sort it out for you.

Physical products

All our physical products come with a 14-day satisfaction guarantee. You can return your order within 14 days of receiving it, provided the product is unused and sent back in its original condition (including packaging). Return postage is at the customer's expense. Once we've received the product back in good order, we'll refund the purchase price.

Digital products

This return option doesn't apply to digital products, such as our Meal Planner app. Under consumer law, the right to cancel no longer applies once a digital product has been delivered instantly and you agreed to this at the point of purchase. Because the Meal Planner is available immediately after purchase, it can't be returned or refunded.

Some of our products are charged either as a one-off extra charge or as a recurring subscription payment, using the same payment method you checked out with (card, Apple Pay, Google Pay, Klarna, Clearpay, or similar). This happens in the following situations:

1) Extra item(s) added to your order (one-off charge)

Did you accept a one-time offer for extra products after completing your order? If so, we'll take payment for these extra items as a separate, one-off charge, using the same payment method you used at checkout.

This is always a single payment — you're not signing up to anything ongoing. The extra products are sent out together with your original order. The charge is usually processed within 1–3 working days. You agreed to this one-off charge the moment you confirmed the one-time offer.

Please note: for operational reasons, we're unable to process this payment in any other way.

2) Digital Personal Meal Plan (subscription)

When you buy our digital personal meal plan, you'll receive a new meal plan every week. This is billed as a subscription and renews automatically at the end of your chosen billing period, unless you cancel before the current period ends.

The amount taken relates to the upcoming period of your meal plan. You can cancel at any time, and the cancellation will take effect from the following period.

Because this is digital content delivered immediately, the right to cancel no longer applies once you've agreed to instant delivery at the point of purchase — this is standard practice under UK consumer law for digital content that's supplied straight away.

Important: please don't dispute the charge with your bank or payment provider

Not sure about a payment, or want to cancel extra products? Please don't raise a dispute or chargeback with your bank, card provider or payment method. This comes with extra costs, which unfortunately we then have to pass on. Instead, get in touch with our customer service team first — we're happy to sort things out quickly and smoothly.

Customer service: contact@eachbite.com